Rebels & Razors Barber Club in Billings, Montana

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• D W

  Posted Apr, 11 2019

  The first time my boyfriend had a haircut with them one of the female barbers told a story about dildos in front of two little elementary aged boys that were also getting their haircut. then second negative experience was very recently were again my boyfriend went in for his normal haircut and left with several cuts and scratches going from the right side to the left side of the back of his neck. The barber who cut his hair never told him that she accidentally cut and scratched him at any point during the appointment or when he paid for the haircut. As we walked out I noticed he was bloody and then found all the scratches and cuts. I immediately took a picture. Upon returning home I looked at his neck closer and found that the cuts and scratches went from left to right. I took more pictures then I contacted to shop's facebook page hoping to handle the issue in private. I sent the pictures along with what transpired and asked if my boyfriend could be refunded for the service and why the barber didn't just say something in the moment and why the barber didn't use a different pair of clippers seeing them continually cut and scratch him. The own replied actually very quickly only with stating that clippers "bite" with not being properly aligned and that she would talk to the barber to correct the issue. The owner then said she would contact us at a later date as they were out of town. I thanked the owner for replying and informed her that we were looking forward to the owner calling us the following week. She replied with a thumbs up emoji and I took that as passive aggressive unprofessionalism. This place was good at one point but the owner acts very childish, dismissive, and unprofessional. I would suggest going to Bishops which is three doors down the street where they have cheaper prices, more welcoming environment, friendlier staff and takes a lot of walk-ins.

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